“This allows team members to focus on making and delivering pizza without having to worry about answering phones, especially during the busiest times in the store,” Weiner said on the earnings call on July 21.ĭomino’s has already implemented their call center strategy for restaurants across the country. The company says it has contracted third party call centers to answer phone orders, in hopes of freeing up employees to complete other responsibilities. The solution to Domino’s delivery problems? Using call centers to get all those late night pizza orders on the road. “However, I have tremendous confidence in the team that we have assembled to leverage some of our current successes, address our current pressures and proactively work to mitigate the negative impact of those external factors that we can’t control.” “I can assure you that nobody at Domino’s is happy with our recent performance,” Weiner said. The rising cost of goods-and therefore the price of their pizza- has also led to a drop in sales. labor market is just one of the company’s problems, according to CEO Russell Weiner.
The company reported a 11.7% drop in delivery sales in Q2 compared to the previous year, with total global retail sales dropping 3% over that time period, mostly due to staffing problems.Īnd the tight U.S. People keep putting in orders for cheesy bread, but there just isn’t enough staff to answer the phone, make the pizza, and deliver it, according to the company’s earnings call last week. It’s not that people don’t want it, according to Domino’s Pizza.